Interactive Mobile Service for Deploying Automated Protocols

The ability for any company to efficiently interact with customers, process their requests quickly, troubleshoot problems, shortly speaking – to be “agile” in company customer interaction, is one of the most important keys to its success. The ways of how businesses are interacting with their customers and the way they are advertising their product has been changed and improved drastically and gone to another level with the appearance of the Internet, mobile technologies and Artificial Intelligence systems. During the last decade, it became possible to offload key parts of customer interaction from human to machine through chatbots. Chatbots are computer programs designed to simulate conversations with human users, especially over various messaging channels including the internet. There is a broad industry consensus that chatbots will become a transformative phenomenon and have been one of the major mobile application trends in 2016. Conventional chatbots are designed for specific communication protocols and are typically programmed by professionals to address certain needs. There exists a need for more flexible messaging platforms for fast deployment of a variety of automated protocols. Inventors at UTSA have developed a chatbot system that is considered to be a new generation of automated mobile services for supporting advanced technology-based health promotion and cancer and chronic disease prevention. This system provides a user-friendly platform for deploying business-to-client (B2C) automated communication, which can be operated and managed by non-technical office personnel. Andrei Zorilescu andrei.zorilescu@utsa.edu (210) 458-8139